Shipping policy
Hello and welcome to Renaissance Socks! Founded by a designer based in NYC, Renaissance Socks's mission is to inspire and empower individuals to embrace their magical, whimsical side by offering a carefully curated collection of enchanting mermaid and fairy core jewelry and accessories. We are dedicated to providing exceptional quality, ethically sourced products, and unmatched customer service to create an enchanting shopping experience that transports our customers to a world of wonder and self-expression.
Here are some frequently asked shipping and order tracking questions that you might find useful.
In which currency are the prices quoted?
All prices are quoted in USD. Please note that if you are not based in the US, your bank may perform a currency conversion for your purchase.
How long does shipping take?
We provide tracked express shipping worldwide.
Last Updated: March 28, 2023
Shipping takes approximately 7-30 business days, depending on your location. Due to the Covid-19 situation, we have revised our shipping times as follows:
Shipping to the US: 7-30 days. Shipments to the US will be delivered by USPS.
| Country | Average Transit Time | Fastest | Slowest |
| US | 12 days* | 7 days | 26 days |
*Please note that bulky items may take slightly longer to arrive (>25 days) **Items not delivered after 45 days are automatically refunded.
**If you cannot view tracking information for your order, please enter your tracking number here or contact us.
Shipping to the UK, Germany, France, Italy, Ireland, Spain, and Poland: 15-30 days (tracked international shipping)
| Country | Average Transit Time | Fastest | Slowest |
| UK | 14 days | 11 days | 21 days |
| Germany | 18 days | 14 days | 24 days |
| France | 15 days | 14 days | 24 days |
| Italy | 19 days | 14 days | 26 days |
| Poland | 19 days | 16 days | 27 days |
| Ireland | 20 days | 16 days | 26 days |
| Spain | 17 days | 14 days | 22 days |
| Finland | 18 days | 14 days | 22 days |
| Switzerland | 20 days | 18 days | 24 days |
| Netherlands | 17 days | 16 days | 22 days |
| Austria | 24 days | 20 days | 30 days |
| Denmark | 20 days | 18 days | 28 days |
| Portugal | 17 days | 14 days | 22 days |
Shipping to Canada: 20-35 days (tracked international shipping)
| Country | Average Transit Time | Fastest | Slowest |
| Canada | 24 days* | 20 days | 32 days |
*Canada Post has indicated that they are currently experiencing delivery delays. We expect all customers to receive their items and kindly ask for your understanding during this time.
Shipping to Asia, Australia, and New Zealand: 15-20 days (tracked international shipping)
| Country | Average Transit Time | Fastest | Slowest |
| Australia | 16 days | 14 days | 30 days |
| New Zealand | 22 days | 17 days | 31 days |
| Malaysia | 17 days | 12 days | 28 days |
| Hong Kong | 10 days | 7 days | 14 days |
| Singapore | 12 days | 8 days | 14 days |
| Japan | 14 days | 10 days | 18 days |
| Philippines | 18 days | 15 days | 25 days |
Shipments to the US are handled by USPS, while items going to the UK and Canada are handled by Royal Mail and Canada Post. La Poste handles items going to France, while items going to Australia are handled by Australian Post.
*When you place an order with us, you will receive an email confirming your purchase, followed by another email containing the tracking ID. This allows you to track your order in real time as it progresses through the delivery network.
Why don’t I see any tracking information?
Please enter your tracking number here to see the full tracking information for your order.
For items heading to the US, we send items in bulk to the US via express courier (e.g., DHL, FedEx) before they are transferred to the nearest USPS facility for final delivery. Once the shipment is transferred to USPS, you will see updates on USPS tracking with an estimated delivery date.
Please track your shipment here for items heading to Singapore (via Kerry eCommerce Logistics). For items heading to Hong Kong (via SF Express), please track your shipment here.
Please note that it takes around 5-7 days for the tracking to be updated and displayed from the order date.
What happens if I don’t receive my order?
Under our Refund Policy, we will refund any item that does not arrive within 45 days from the order date. Rest assured that we will do our best to ensure timely delivery, but factors beyond our control (e.g., customs clearance, protests, pandemic lockdowns) may cause delays. We kindly ask for your understanding during this period.
How do I track my items with my country’s local delivery courier?
We provide an international tracking number and a local last-mile tracking number should you wish to track your item with your country's local postal service to view estimated delivery dates once your item has arrived in your country.
Please use your last mile tracking number (click on the tracking link sent to your email and retrieve your last mile tracking number) if you wish to track your package with your country’s local postal service (e.g., USPS, Canada Post, Australia Post, Royal Mail, La Poste) Enter your last mile tracking number in your country’s local delivery tracking service to see the status of your item. Please allow a few days for your last mile tracking number to be generated – in most cases, the last mile tracking number will start to show an estimated delivery date once your item is in transit within your country.
To which destinations do you ship?
We ship to most countries worldwide, including the US, Canada, UK, Germany, France, Italy, Netherlands, Australia, and most of Southeast Asia.
Do I have to pay for customs fees or VAT? (only applicable for EU customers)
Given the new EU VAT regulations that came into force on 1 July 2021, Renaissance Socks will temporarily absorb the VAT costs for shipments to the EU while we implement new measures to collect VAT from our customers. Currently, we are paying VAT through our logistics company IOSS number, which will be displayed on incoming packages to the EU (excluding the UK). As such, customers shipping to the EU should have their packages clearing customs without needing additional VAT payment, as we will be absorbing VAT on their behalf.
With that said, customers will remain responsible for any additional VAT payments if the customs authorities request this for any reason. Please note that we may eventually decide to pass on VAT charges to EU customers in the future, although there are no plans to do so now.
Shipments to the US, UK, Canada, and Asia are not affected by these regulations and will be delivered as normal.
Does each item come with a tracking number?
Yes, you will receive a tracking number when we ship out your items for you to track your item in real time. This tracking number may also be used to track your order with your local mail delivery service (i.e., USPS, Royal Mail), depending on your country and location.
How long does it take to receive a tracking number?
It takes approximately 2-5 business days to receive a tracking number for your item. Please note that it may take up to 7 days to receive your tracking number for clothing items, as we will have to tailor the item according to your size selection before shipping them out. For multi-item orders, tracking numbers for all items will only be sent once all the items have been shipped. The tracking numbers will be sent to the email address you used during checkout.
For multi-item orders, why do my items have separate tracking numbers?
If you have ordered multiple items from our store (for example, a 3-pack socks and a 5-pack socks), you may have noticed that we provide two separate tracking IDs for these items. This is because we may ship out your item from separate warehouses nationwide depending on availability. We try our best to ship out multiple items in single packages for your convenience. Occasionally, we may also ship out items separately due to packet size restrictions in your country. In either case, you would be able to track each individual item in real-time.
How do I track my order using my tracking number?
To track your order in real time, click on the tracking number sent to your email to see the delivery status of your order.
How would I receive the tracking numbers?
The tracking numbers will be emailed to the email you used during checkout.
Can I cancel or amend my order after payment?
Please note that we generally do not allow order cancellations after payment has been made. You may, however, request a change in the item after placing your order (e.g., if you wanted a pink phone case instead of a white one). Please contact our customer service immediately using the Contact Us page before we ship out your items.
What kinds of payment do you accept?
We accept Apple Pay, Shop Pay, Shop Pay Installments, Google Pay, Venmo, PayPal, Mastercard, Visa, American Express, and most credit cards. Encryption ensures all payments are safe and secure, and your card details will not be stored.
What is your refund policy?
In accordance with our buyer protection and refund policy, we will issue a refund if you don’t receive your item or if your item is not as described. If your item arrives damaged due to delivery handling, we will replace the damaged item with no extra costs on your part. Please read the terms of our Refund Policy here.
How do I get in touch?
We’d love to hear from you! If you need any help with your order, feel free to contact us with your order number or reach out to us at info@renaissancesocks.com
Our full Terms & Conditions are available here.